Responsible gambling

Elements Casino Surrey is committed to providing a safe and responsible gaming environment for all its guests. We understand that gambling can be enjoyable, but it is also essential to acknowledge the risks associated with it.

Voluntary Self-Exclusion

We respect our guests' decisions to limit or avoid gaming activities altogether. Our Voluntary Self-Exclusion program allows individuals to ban themselves from participating in all games and promotions for a specified period of time. This can be done online, over the phone, or in-person with our staff.

Setting Limits

It is crucial to set limits before starting play. You can do this by setting deposit limits on your loyalty card, which will prevent you from exceeding your allocated amount. We also offer Time-Outs, which pause gaming activities for a specified period of time.

Responsible Gaming Tools

We provide various tools and resources to help our guests gamble responsibly:

• Deposit Limits: Set limits on the amount you can deposit into your account.
• Time-Outs: Temporarily halt gaming activities for 24 hours, one week, or one month.
• Self-Exclusion: Exclude yourself from participating in all games and promotions for a specified period.

Support Organizations

We encourage responsible gambling practices by promoting awareness of support services available to our guests. These include:

• BC Responsible and Problem Gambling Program
• Local helplines and counseling services

If you or someone you know is struggling with problem gaming, please reach out to these organizations for confidential assistance.

Gambling Awareness

Elements Casino Surrey believes in educating our guests about the risks associated with gambling. We provide access to responsible gaming resources on-site and through various channels.

Responsible Gaming Practices

We take an active role in promoting responsible gaming practices by:

• Limiting promotions to moderate limits
• Encouraging players to set budget limits before starting play

Elements Casino Surrey is dedicated to maintaining a safe, secure environment for our guests. By being proactive and supportive of responsible gambling practices, we aim to provide a positive experience for all visitors.

Disclaimer

The information on this page should not be taken as professional advice. If you are concerned about problem gaming or need additional support, please contact the organizations listed above or seek guidance from a qualified expert in your jurisdiction.