Privacy Policy

We are committed to protecting the privacy of our customers. This policy explains how we collect, use, store, and disclose personal data.

What is Personal Data?

Personal data refers to any information that can be used to identify you, including but not limited to:

• Name
• Address
• Email address
• Telephone number
• Date of birth
• Identity documents (e.g. driver's license)

How Do We Collect Your Information?

We collect personal data from various sources, including:

1. Online inquiries and contact forms on our website.
2. Direct interactions with our staff at the casino or via telephone.
3. Enrollment in the Encore Rewards loyalty program.

Why Do We Need to Process Your Data?

We process your information for legitimate business purposes, such as:

• To provide services related to gaming operations (e.g. issuing membership cards).
• To manage customer relationships and promote responsible gambling practices.
• To communicate with you regarding promotions, events, or updates about our casino.

How Do We Store and Protect Your Data?

We store your personal data in a secure database within the Great Canadian Entertainment network, which adheres to BCLC regulations for secure transaction handling. Our website uses industry-standard HTTPS encryption to protect online communications.

Do We Share Your Information with Third Parties?

We may disclose your personal data with:

1. Affiliated companies and partners of Great Canadian Entertainment.
2. Relevant authorities (e.g. police, regulators) as required by law or in connection with a legal dispute.
3. Other third-party service providers who assist us with operational tasks.

Your Rights Under This Policy

You have the right to request access to your personal data stored by us and to correct or update it if necessary. You may also choose to opt-out of receiving marketing communications from our casino.

To exercise these rights, please contact Elements Casino Vancouver.

Please note that we will respond promptly to any requests made under this policy in compliance with applicable laws and regulations.

Changes to This Policy

We reserve the right to amend or modify this privacy policy at any time. Any changes will be communicated via email or on our website, so please review this page regularly for updates.

Contacting Us About Your Privacy Rights

If you have questions about this policy or would like to exercise your rights under it, please contact Elements Casino Vancouver.

We are committed to respecting your privacy and upholding the standards of a regulated gaming environment in British Columbia.